Consistent communications has always been an issue for sales and service agents. With the integration of the online channel, companies have added yet another opportunity to communicate ineffectively with prospects and customers. ProficientContent™actively combats this issue by providing content organized for your online sales and service channels to effectively deliver the right message or information, helping the overall sales process.

Features of ProficientContent include:

Quick Messages. Easy-to-use drag and drop chat messages, both enterprise-approved and agent assigned, are stored in a flexible, multi-level folder structure for intuitive storage and retrieval. You can provide a standard set of Quick Messages to your agents and over time they can add their own. Examples include greeting, FAQs, closings, etc.
Favorite Links. Favorite links, or URLs can be established by the enterprise, or by the agents themselves, to provide quick access to the key online content necessary for achieving your business objectives.