The Commit Dispatching & Service module serves to manage your service processes.
The modules main features include:

Ticket Management

Comprehensive ticketing system built for Computer Services

Record all the information for the specific call including status, priority, and nature of the issue, and track time-to-resolution

Support multi-activity tickets for ongoing projects and complex service tickets

Access contractilling information to determine required level-of-service

Access customer data such as site description and service history in order to gain better understanding of current problem

Escalation of tickets from telephone helpdesk to field service

Dispatching
Assign open tickets to telephone helpdesk or directly to a field service technician
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Tickets are assigned to technicians based on availability, skill or level of acquaintance with a specific customer
Monitor status of all dispatched technicians and all open service tickets
Manage dailyweeklymonthly schedules for technicians