Customers expect tight shipping windows and real-time order status. You need to meet their expectations while managing last mile delivery costs. In the real world, you have to balance service requirements with operational dynamics--competitive advantage is in tight communication between call centers and field personnel.

Fleetwise Dispatch is a net-native application that facilitates assigning and executing same-day pick-ups and deliveries. With real-time visibility and shipment status updates, operations can keep pace with delivery cycles to provide outstanding customer service.

Dispatch is part of Descartes Fleetwise suite, the first end-to-end enterprise solution for routing and scheduling. From order to delivery.

Delivering the goods

Adaptive route planning
Evaluates real-time transport status and schedule impact on all stops. Minimizes service issues through alerts and accommodates new orders in existing schedules.

Integrated wireless
Passive monitoring or 2-way connectivity between dispatch and drivers results in more accurate delivery and pick-up times. Supports multiple wireless networks and handheld devices.
Fleet-wide visibility
Displays real-time information on driver locations, capacity usage and in-the-moment insights into changing schedules with user-driven filters.

Distributed architecture
Supports multisite, multiuser scenarios. Facilitates real-time collaboration and decision support so you can share transportation assets across territorial/functional boundaries.

Geographic intelligence
With more accurate drive time calculations than traditional point-to-point estimates, can also employ extensive digital road network for street-level optimization and turn-by-turn directions.

For operators of private fleets, Fleetwise Dispatch maximizes productivity of inbound and outbound shipments while enhancing customer service levels:

coordinate users with central server
enhanced fleet capacity utilization and increased driver-to-dispatch ratio
minimized distance traveled, stop duration and fuel usage
improved on-time performance with more accurate arrival and departure times
tighter delivery window promises.