Companies need up-to-date information to properly support customers. They must be able to respond to inquiries about the status of pending deliveries and complaints about flawed past orders. Plus, they must be able to proactively manage potential future service issues.

Through integrated and automatic wireless updates, Fleetwise Monitor provides rapid notification of critical events that affect distribution. It offers truly real-time information on an ongoing basis, not just visibility into arrivals at distribution centers or hubs, so proper service expectations can be maintained.

As an integrated component of the Fleetwise suite, Fleetwise Monitor enables dispatchers to address issues before they affect customers. Designed for companies that do not have a call center or customer relationship management (CRM) application, Fleetwise Monitor allows customer service representatives to view order statuses. From order to delivery, Fleetwise enables streamlined, customer-focused decisions on routes and reservations.

Extending shipment status visibility across organizations

Real-time status
Extends visibility throughout the organization for customer service, transportation managers or dispatchers.
Escalating alerts
Notifies of exceptions outside user-specific tolerances and provides decision support for customer interaction.
Customer queries
Enables users to pull online schedule and delivery status information in response to customer requests.
Closed-loop to resolution
Rapidly integrates to both legacy and packaged solutions for a rapid return on investment.
Seamless integration
Links to Fleetwise Dispatch and Route Planner applications to address emerging service issues.