Leverage the robust functionality integrated into the Service Management Series to meet the unique needs of your asset-based service organization. The WennSoft Service Management Series is built on the solid foundation of Microsoft Business Solutions–Great Plains.

Inherent to the Service Management Series is the flexibility, scalability, integration and rich functionality to allow you to maximize your profitability while enhancing your customer service.

Effectively managing your service calls is a critical component to the overall success of your business and satisfaction of your customers. The foundation of the Service Management Series is to facilitate efficient:

Service Call Capture and Assignment
Dispatch
Resolution Tracking
Contract Management
Execution Utilizing the Powerful WennSoft Tasking Engine

These components provide a 360-degree view of your customers account. For added versatility, calls can be assigned to regional dispatchers, field technicians, help desks or even subcontracted service organizations.

In addition to call tracking, scheduling and dispatching, the Service Management Series allows you to manage service level agreements, escalations, as well as track estimated and actual costs. A robust customer and equipment database combines with the Microsoft Great Plains platform to create the rock-solid foundation necessary to grow your business. Some of the strengths of the Service Management Series are the basics of service call and contract management, scheduling and dispatch, tasking and resolution racking.