Dispatcher can assign the call from the list of recommended techs

SERVTRAC .NET - Enterprise Field Service Management Software

SERVTRAC .NET is a suite of integrated field service management solutions that provide the tools your company needs to manage all aspects of service delivery. It has been built on Microsoft.NET, a proven enterprise-class software infrastructure, delivering business value through a single system, common platform design.

Call Center Management

SERVTRAC .NET Call Center Management has been designed to support multi-tiered service operations or single location service contractor operations that need to handle inbound requests for service. Whether your customer calls are placed at a central call center, a field service office location, a customer web-portal, or a third party service provider, SERVTRAC .NET will provide the ability to easily manage customer service from a global, national, regional or local view.

Configurable workflow features enable end-users to tailor the software to their local needs and rule-based alert features allows the system to remind users of tasks that need attention.

Examples of system alerts include:

Warranty and contract expiration

Contract inspections that are due or past due

Alerts to escalation of service call status

Alerts to customer entitlements

Sales Lead or Quote Follow-up

Accounts receivable for collection activity

Configurable algorithms for call planning