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ViryaNet Mobile Workforce Management
Description The ViryaNet Mobile Workforce Management application provides a complete support system for managing the delivery of services. Functions include:
Service call handling Validation of contract terms and conditions Entitlement Call history Non-contract calls Parts usage Calculation of charges ViryaNets Workforce Management application is a complete call management system including call processing, scheduling, and dispatch, which is fully integrated with ViryaNet Service Hub and other ViryaNet applications. The Workforce Management application components are:
Mobile FE Support for a variety of mobile devices.
Workforce Management Key Performance Indicators Templates defined to provide workforce management information to support business decisions.
Workforce Management Integration Server Services Integration services to access mobile workforce management and interface packages to external workforce management systems.
Dispatch Board Internet-based assignment and scheduling system.
Mobile Workforce Management Administration Processes and interfaces to set up and configure the Mobile Workforce Management application.
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