The ViryaNet Mobile Workforce Management application provides a complete support system for managing the delivery of services.
Functions include:

Service call handling
Validation of contract terms and conditions
Entitlement
Call history
Non-contract calls
Parts usage
Calculation of charges
ViryaNets Workforce Management application is a complete call management system including call processing, scheduling, and dispatch, which is fully integrated with ViryaNet Service Hub and other ViryaNet applications.
The Workforce Management application components are:

Mobile FE
Support for a variety of mobile devices.

Workforce Management Key Performance Indicators
Templates defined to provide workforce management information to support business decisions.

Workforce Management Integration Server Services
Integration services to access mobile workforce management and interface packages to external workforce management systems.

Dispatch Board
Internet-based assignment and scheduling system.

Mobile Workforce Management Administration
Processes and interfaces to set up and configure the Mobile Workforce Management application.