For organizations that:
Increase the productivity of Customer Service Representatives, field agents and managers
Reduce operating costs, corporate risk and liability
Improve the quality, consistency and accuracy of your correspondence
Provide integrated 1:1 customer communications across multiple delivery channels
InSystems Correspondence is a web-based application that automates and accelerates the process of creating and managing personalized ad hoc correspondence, and delivers it via print-and-mail, fax and email.

Ad hoc Correspondence Defined:
Ad hoc correspondence is defined as Personalized letters or letter packages that are created by a person such as a call center agent or customer service representative, generally in response to an inquiry, claim, complaint or request from a customer or partner.

The process of creating, managing and distributing business correspondence can significantly impact the success of many organizations. Efficient, cost-effective correspondence processes can increase revenues, customer satisfaction and referrals.