Each Edition of Protractor
software has the same complete set of core management features, including
integrated Internet connectivity for Business-to-Business (B2B) transactions
such as online parts ordering. Listed below are management features common to
all Protractor Editions: Point-of-Sale (POS) software designed to be used by
your Service Managers at their Service Desks, all day long. Intuitive, Graphical
User Interface (GUI) similar to Microsoft Office. Microsoft SQL Server
2000database which provides complete reliability, security, and a virtually
unlimited database size. User-defined Service or Retail Profit Centers (stores
within a store). Built-in or user-defined Service Categories for each
Service-type Profit Center or Sales Departments for each Retail-type Profit
Center. Powerful Contact and Vehicle management features for unlimited Contacts,
Contact Categories, Contact Sites, Vehicles, and Groups of fleet Vehicles.
Built-in Maintenance Plan templates and authoring tools to create your own.
Vehicle Maintenance History records automatically maintained, and Service
Reminders automatically generated based on the assigned Maintenance Plan.
Built-in Common Complaints templates and authoring tools to create your own.
Built-in Pinpoint Inspection templates and authoring tools to create your own.
Perpetual Materials inventory with fractional quantities, differing buy / sell
case lots, and powerful sell pricing options. Perpetual Supplies inventory for
accurate expense tracking (both for in-house consumption and supplies used in
the shop). Built-in Service Package (Kit) templates and authoring tools to
describe commonly-sold combinations of Labor, Materials and Supplies. All Common
Complaints, Pinpoint Inspections, Materials, Supplies and Service Packages
organized by Service Category for sales and expense reporting. New Work Wizard
collects customers’ complaints, service requests, inspection requests, then
reviews deferred and upcoming work, and schedules an appointment with promised
completion time quickly and efficiently. Scheduling system organizes
appointments and promised job completion times by No-Shows, Today's Work,
Work-on-Hold and Future Work. Workflow management system follows individual jobs
through through all work stages including: Tech Assignment, Inspections, Tech
Reporting, Estimating, Customer Authorizations, Tech Instructions and Invoicing.
Storybook-style Work Order documents are organized by Chapters and Jobs to make
them easy for customers to read and understand. Completely integrated Purchase
Ordering system. On-line parts pricing and ordering (with participating
suppliers). Built-in Report templates and custom Report authoring tools.
Built-in Security / Password access system for all employees - administered
exclusively by the company owner. Built-in Spell Checker with features such as
spell-as-you-type, industry-specific dictionary of words, and auto-replace.
Integrated email system which allows you to send email messages, Work Order
documents, Credit Slips, Receivable Statements, Purchase Orders and reports
directly from inside Protractor.