Each Edition of Protractor software has
the same complete set of core management features, including integrated Internet
connectivity for Business-to-Business (B2B) transactions such as online parts
ordering. Listed below are management features common to all Protractor
Editions: Point-of-Sale (POS) software designed to be used by your Service
Managers at their Service Desks, all day long. Intuitive, Graphical User
Interface (GUI) similar to Microsoft Office®. Microsoft SQL Server 2000®database
which provides complete reliability, security, and a virtually unlimited
database size. User-defined Service or Retail Profit Centers (stores within a
store). Built-in or user-defined Service Categories for each Service-type Profit
Center or Sales Departments for each Retail-type Profit Center. Powerful Contact
and Vehicle management features for unlimited Contacts, Contact Categories,
Contact Sites, Vehicles, and Groups of fleet Vehicles. Built-in Maintenance Plan
templates and authoring tools to create your own. Vehicle Maintenance History
records automatically maintained, and Service Reminders automatically generated
based on the assigned Maintenance Plan. Built-in Common Complaints templates and
authoring tools to create your own. Built-in Pinpoint Inspection templates and
authoring tools to create your own. Perpetual Materials inventory with
fractional quantities, differing buy / sell case lots, and powerful sell pricing
options. Perpetual Supplies inventory for accurate expense tracking (both for
in-house consumption and supplies used in the shop). Built-in Service Package
(Kit) templates and authoring tools to describe commonly-sold combinations of
Labor, Materials and Supplies. All Common Complaints, Pinpoint Inspections,
Materials, Supplies and Service Packages organized by Service Category for sales
and expense reporting. New Work Wizard collects customers’ complaints, service
requests, inspection requests, then reviews deferred and upcoming work, and
schedules an appointment with promised completion time quickly and efficiently.
Scheduling system organizes appointments and promised job completion times by
No-Shows, Today's Work, Work-on-Hold and Future Work. Workflow management
system follows individual jobs through through all work stages including: Tech
Assignment, Inspections, Tech Reporting, Estimating, Customer Authorizations,
Tech Instructions and Invoicing.