Empowering Real-Time Order Visibility
Customer concerns tend to revolve around order status issues—order receipt, time to delivery, picking status and shipping information. In fact, 50 percent of all customer service calls are placed to check on the status of orders. Now you can improve customer relationships by empowering your customers to access real-time, Web-based information about their orders.

Web-Based Self-Service in Real Time
Customer Service Advantage by HighJump Software provides a wealth of order lifecycle information to ensure a proactive approach to customer service. Integrated into your companys existing Web presence, Customer Service Advantage acts as a secure portal through which your customers, partners and customer service personnel can access information quickly based on the privileges you authorize. All Web pages can be viewed on wireless PDA devices.

The Bottom Line—Stronger Customer Relationships and Improved Productivity
Customer Service Advantage not only facilitates customer satisfaction by providing your customers with access to accurate, Web-based information, but it also improves the productivity of your support personnel, who can shift their focus from answering order-status calls to more value-added activities.