This module will help you understand the importance of aligning metrics with your business strategy through insightful examples.

You will explore service, asset, speed, and financial metrics, along with a special Bullwhip Metric to help you and your supply chain partners mitigate the Bullwhip Effect (covered in module SCM102). You will also discover bad metrics; metrics that are typically misunderstood or misused to the detriment of supply chain performance.

Finally, you will see the challenges of attempting to measure the performance of the entire supply chain, along with some possible solutions to overcome those issues.