Process orientation and the modeling and improvement of operational processes never stops. The information technology that will support business processes in the future is playing an increasingly important role in the success of process optimization projects.

It must be flexible enough to take account of the rapid pace of change in the business environment and be able to handle future requirements for the design of business processes. The main challenge therefore lies in converting the optimized business processes into operational application software with no loss of information and in continually adapting them.