ProblemTracker is a powerful, easy-to-use Web-based collaboration tool to help companies keep track of business issues and automatically manage them to resolution.
ProblemTracker is used in over 650 companies (20,000 licensees) for applications including:

Bug tracking, defect tracking, issue tracking, and quality assurance (QA)
Life cycle management in software, hardware, and product development
Change management and enhancement request management
Process management
Self-service customer support
Help desk
Our customers are from a broad base of industries, including broadcasting, consulting, entertainment, financial, government, hardware, health care, manufacturing, pharmaceutical, retail, software, system integration, telecommunication, transportation, and utility.

ProblemTracker is a fully Web-based system providing:

Tracking
Tracking reported bugs, defects, business issues, enhancement requests, etc.
Workflow
Automatic routing and notification to get issues resolved.
Process enforcement
Managing and enforcing your companys process of resolving issues.
Status
Up-to-the-minute project information and status, reports, charts, and graphs to team members, project leaders, and managers everywhere to foster better communication and collaboration.
Communication
Capturing discussions and sharing knowledge.
Accountability
History and audit trail.
ProblemTracker is very cost-effective. Most installations can recover the investment in a few short months through the increase in productivity, through the better products produced, through improved customer satisfaction, or simply by not forgetting to include the fix of an important bug in the next release.