ResQ Enterprise is a software solution that can help you manage your critical business processes to obtain this goal. ResQ Enterprise combines both Customer Relationship Management and Enterprise Resource Planning functionality in one solution to centralize your business processes and information.

ResQ is a solution targeted for the mid-market enterprise and is quite capable of much larger growth. ResQ has industrial strength providing exceptional performance even with databases that are many Gigabytes in size, having millions of records, containing all your valuable company information.

ResQ Enterprise includes and combines Sales Automation, Service Dispatch, Financials, Inventory control, Document Management, Order Fulfillment, Quoting, Routing and Scheduling and many more components to help you run your business effectively. ResQ is also available on a per module basis allowing customers to pick and choose the systems they require now and in the future. Implementation processes vary depending on your integration needs and data conversion requirements. A full discovery is always undertaken to ensure that all aspects of the project are understood by Open Solutions staff as well as by the customer management team.

OSI views Customer Relationship Management as a business strategy intertwined with business processes, not just as software or technology. The basic principles of CRM involve: Aligning the organization around customers (rather than products or channels), sharing information across all aspects of the business, leveraging data from disparate sources to better understand the customer and anticipate their needs to maximize customer loyalty and profitability.

This CRM strategy includes marketing automation, sales-force automation, customer contact-center technologies, and customer service components. ResQ Enterprise is designed to optimize these processes to enhance the customer experience.