ServiceWare Enterprise
gives you the tools to leverage your most powerful asset — knowledge —
seamlessly throughout your enterprise, regardless of the nature or complexity of
the question. And ServiceWare Enterprise is perfectly aligned with how key user
segments engage the system. This unique, role-based design ensures that each
audience — customers, employees and partners — has just the right tools for
capturing and/or accessing knowledge. ServiceWare Enterprise scales globally
while preserving the speed necessary for today's Internet based transactions.
The architecture allows for easy integration to a number of other business
applications, including CRM, telephony and more. ServiceWare Enterprise features
include: The Cognitive Processor technology — self-learning search technology
returns answers based on experience — not just text matching — and mimics the
human ability to make educated guesses based on experience — just as the best
experts do Find out more Knowledge Segmentation, Audiences and Language features
— allow personalization of the knowledge by user so that users can see knowledge
that is appropriate for their profile and needs Out-of-the-box reports —
designed specifically for use with Crystal 8, these reports enable managers to
monitor the effectiveness of the knowledge base Chat — both end-users performing
self-service through ServiceWare Self-Service and agents accessing knowledge via
ServiceWare Professional have chat capabilities for escalation, communication
and knowledge delivery Internationalization — knowledge can be stored in any
language and automatically retrieved in the language of the user. English,
German, Spanish, French, and Dutch user interface versions are available for all
components Remote user administration — the zero-footprint client uses
browser-based architecture for easy access with no desktop maintenance Platforms
— the ServiceWare Enterprise application servers can run on either Windows or
Solaris Databases — ServiceWare Enterprise supports Oracle and MS SQL Server
Application Servers — ServiceWare Enterprise is compatible with industry
standard application servers such as BEA's Web Logic and IBM's WebSphere Web
Services — a SOAP Adapter allows you to run customer service and support
applications as a Web service Architecture — ServiceWare Enterprise is fully
J2EE compliant - the state of the art in technical architecture Full API —
ServiceWare Enterprise provides API access to almost all its functions allowing
for unparalleled flexibility in integration and deployment