ServiceWare Express is a 100%
Web-based suite of knowledge-powered problem resolution tools that ensure a
consistent, positive experience every time a customer searches for information
on your Web site or escalates an issue to your contact center or help desk.
ServiceWare Express enables small to mid-size companies to deliver fast,
accurate and consistent service via multiple channels including Web
self-service, dynamic FAQs, e-mail and chat. ServiceWare Express can be
installed on-site or delivered as a hosted application. Plus, the system's
underlying architecture provides companies with the flexibility to scale and
adapt as your business needs grow. ServiceWare Express includes: Complete Web
Self-Service Solution Dynamic FAQs E-mail and Chat Management Complete Agent
Workstation with Case Management Robust Knowledge Management Tools Flexible and
Scalable Architecture Professional Services, Training and Technical Support