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ServiceWare Knowledge Portal
Description Formerly "InfoImage Portal 5.0," this product was recently acquired by ServiceWare. We are proud to offer Knowledge Portal, the most scalable and flexible portal platform available, allowing organizations to rapidly deploy intranet, extranet and Internet portal solutions. Knowledge Portal 5.0 includes a rich set of features for development, deployment, administration and end-user adoption of the portal. According to leading technology analyst firm The Delphi Group, there are several key features required for a successful portal platform: integration, categorization, search, publication and distribution, process, collaboration, personalization and presentation. Knowledge Portal delivers these functions through five technology differentiators. Based on their criteria, The Delphi Group deemed the product "a true platform." Integrate Data and Applications Through the Portal Enterprise Integration Services bring virtually any application, data or content source into the portal. Web services and .NET run natively within the portal. This non-invasive form of integration leaves the original sources untouched, delivering results more quickly than traditional forms of integration. Developers can quickly build applications that increase the ROI of existing enterprise systems. Users benefit from new combinations of information that were previously unavailable from disconnected and non-integrated data sources and applications, helping them to make informed business decisions more quickly. Find Relevant Information Relevance Engine Services automatically provide users with relevant information according to roles, interests and authorization. Knowledge Portal enables users to search documents, discussions, intranet content, Internet Web sites and corporate file systems through a hierarchy of concepts rather than complicated and inaccurate keywords searches. Organizations benefit from reduced time spent looking for critical information and a reduction in information overload, two factors that delay decision making. Deliver Customized Content to Many Devices and Audiences Advanced Personalization and Presentation Services deliver customized user interfaces and content both inside and outside an organization to any Web enabled device. Knowledge Portal delivers content and functionality personalized to the needs of employees, partners, suppliers and customers. In addition, administrators can personalize content for user communities and users can personalize their own content. The ServiceWare architecture reduces the costs of development and delivery of content to multiple devices from a single server. Collaborate Around Documents and Portal Content Collaboration Services enable users and communities to collaborate in context with documents, threaded discussions and portal content. The flexible design of Knowledge Portal provides these features for individual portal pages, corporate workspaces and communities. Users benefit from the ability to share information — and get answers to their questions — more quickly and easily, and groups of users can rapidly foster virtual workgroups through community-specific information sharing. Build, Manage and Extend Federated Portal Networks Enterprise Federation Services allow for central management of multiple portal initiatives and sites, reducing costs of intranet and extranet development and administration. Knowledge Portal scales to meet the needs of the largest organizations without sacrificing features or performance.
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