Reduce support costs, speed customer problem resolution and improve workflow with FootPrints for Exchange - the web-based, integrated service desk solution that’s integrated with Microsoft® Exchange. FootPrints for Exchange also gives you award-winning, 100% web-based help desk and customer problem management software without high costs and complex administration. FootPrints for Exchange makes it truly easy for Exchange users access to the latest, most up-to-date user contact information as it dynamically reads from your Microsoft Exchange Address Book, Exchange 5.5, Exchange 2000 or Active Directory address book. You never have to sync the record information.
Get into live production in less than a day - no programming, consulting, training or client software required. Users only need a standard web browser. Its truly easy-to-use, fully customizable and extremely scalable.

FootPrints for Exchange centralizes tracking for all customer problems and requests worldwide (submitted by phone, email, the web and wireless PDAs), builds knowledge bases, delivers self-service online, manages email with extensive integration, automates routing, escalation and notifications, and creates productive group collaboration everywhere.

FootPrints® for Exchange from UniPress® Software gives you an easy-to-use, 100% web-based help desk and customer problem management tool without high costs or complex administration. It helps organizations deliver powerful eSupport, enables group collaboration and reduces support costs. Specifically designed to fit within the Microsoft Exchange environment, FootPrints for Exchange makes it truly easy for Exchange users to facilitate workflow, communication and collaboration across users, project teams, departments or an entire organization worldwide. It seamlessly integrates with Microsoft Exchange 5.5, Microsoft Exchange 2000, Active Directory™, Microsoft Outlook®, Microsoft SQL Server™ and Microsoft Access.

Improve your current tracking methods by centralizing issue and problem management, preventing lost issues, providing customer and employee self-service online, building a searchable knowledge base, automating tasks, increasing capacity and enabling worldwide group collaboration through a browser.

Requiring no programming, training, consulting or client software, FootPrints for Exchange can be in live production in less than a day. Users only need a browser, wherever they’re located. This single, flexible and fully customizable solution gets results for help desks, support centers, customer relationship management (CRM), development/bug tracking and other project management activities.