Watch how fast youll streamline and automate your internal and external support operations with FootPrints. Youll reduce support costs, speed customer problem resolution, improve workflow, and deliver worldwide support 24/7.
With FootPrints, you’ll centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email, dynamically access LDAP-based corporate directories, automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live esupport to solve issues faster, and keep a pulse on agent productivity, trends, and SLA compliance. FootPrints runs on Windows 2003/2000/NT, Unix, and Linux web servers, as well as many popular databases and browsers.

This flexible and high quality web-based service desk will have a ripple effect throughout your organization, delivering measurable benefits beyond the help desk or support group.

Reduce support costs, speed customer problem resolution, and improve workflow with FootPrints, from UniPressSoftware. Get the power of a single, centralized solution to control and manage multi-channel, worldwide support. Record and track all problems and requests, build collaboration, and organize issues effectively. Youll stop issues from falling through the cracks and deliver highly effective support.