Abacus HelpDesk supports your HelpDesk with complete service and support, call tracking, knowledge management, problem resolution, call management, statistic reports, invoices handling, and much more! With the SQL-connection module Abacus HelpDesk support MS SQL-Server, to be able to handle large databases!
From an active case, it is quick and easy to open a similar case from the knowledge database and the history of an earlier case. It will be easy to retrieve users or specific equipment.

Abacus Helpdesk provides a way for you to keep information about your purchasing and purchasing history. How was the order handled, and how was it registered as delivered? The answer can be found in the purchasing-module.

Send an alarm notification via SMS or Minicall to technicians. Together with EasyCall a flexible function is created to notify a specific technician or group of technicians of an emergency error. The function requires that a third-party product, EasyCall, be installed, which handles the communication with the phone operator. Today EasyCall supports several different operators and if an operator is not defined, a communications profile can be created for the desired operator.