Knowledge Center Suite
Knowledge management is a great idea, but unfortunately most knowledge management products treat all users alike. SupportSoft makes the whole experience better with what we call knowledge automation, which goes well beyond traditional knowledge management because its personal and proactive.

It can provide highly personalized and automated resolution to problems - not a lengthy list of static answers that can often be irrelevant to a customers problem or question. The Knowledge Center Suite helps companies provide fast customer or employee access to a service and support knowledgebase, to get their questions answered with greater speed and improved accuracy. SupportSofts solutions enable customer self-service as well as allowing customer service representatives to more rapidly and accurately respond to support issues.