Magic Knowledge Services is a complete knowledge management solution that allows you to build, maintain, and measure the success of your knowledge base. It includes the Knowledge Management Center for authoring knowledge, the Self-Service Answer Center for self service, Live Help on-line chat, and E-Mail Response Management for efficient e-mail communication. Knowledge Management Center helps manage knowledge with automated features like; answer review, automatic aging, end user feedback, and reports.

Through analysis of users behavior and feedback on answers, your knowledge base is automatically organized. Answer rankings are constantly updated and presented to users with the most useful information first. Magic Knowledge Services fundamentally changes the cost structure of satisfying requests in a service environment, by reducing the inquiry burden, and making customer service representatives more efficient. Satisfying 30% to 40% of your employees inquiries through a self-service model allows your staff to focuses only on inquiries requiring human interaction.