Cute HelpDesk 1.1 - R3 (32 bits
version) is now available.Cute HelpDesk 1.1 is an Interactive Helpdesk
Management program. Main features. Client/Server Application. Cases are based on
SLA's (Service Level Agreements). Every Agent has his Own Queues with Cases to
monitor. All Interactions with Clients and Updates by other Agent are Structured
and Time Stamped. Instant Messaging of Cases who are threatened to be overdue.
Agent can be Assigned to Cases, Direct Email from the program, Custom made Email
Headers, Knowledge Base, Action Log file, Extended Report facility, Search
Options, Database BackUp Options, different User Levels and many Other features
available.