With FootPrints Asset
Management, FootPrints customers can get control of assets throughout the
organization, including PC and other network assets. And, while you’re
addressing user trouble tickets or requests, you can use asset tracking to gain
real-time PC asset information to quickly find solutions. FootPrints Asset
Management helps you automatically identify the hardware and software located on
users’ PCs throughout your organization, where they’re actually located and what
changes have been made to them. This add-on module to FootPrints is powered by
Centennial Discovery Technology. It delivers fast, valuable information to aid
help desks and support centers by eliminating the effort it takes to collect the
complete configuration, ensuring data accuracy, decreasing support costs and
creating stronger customer satisfaction. The more information you have about
what’s happening on your user’s desktop, the more efficiently you can resolve
the user’s problem. With FootPrints Asset Management, you can quickly and easily
record assets, link them to issues and run related management reports. When a
user calls in with a problem, the FootPrints help desk agent doesn’t have to
rely on the user to describe the PC and software. The PC configuration,
including platform, hardware and software information, can be automatically
included in the ticket. Agents can see which assets are related to specific
incidents or certain types of incidents. Searches and reports can be run on
assets as well. With fast and complete information about the users and PCs,
agents can speed up resolutions to problems and increase the support team’s
issue handling capacity.