Watch how fast
you'll streamline and automate your internal and external support operations
with FootPrints. You'll reduce support costs, speed customer problem
resolution, improve workflow, and deliver worldwide support 24/7. With
FootPrints, you’ll centrally manage tracking for all customer problems and
requests worldwide, build and access searchable solutions knowledge bases,
automate support tasks, provide online self-help, manage email, dynamically
access LDAP-based corporate directories, automate IT asset discovery and
tracking, improve agent workflow, automate configuration management, build group
collaboration, use live esupport to solve issues faster, and keep a pulse on
agent productivity, trends, and SLA compliance. FootPrints runs on Windows
2003/2000/NT, Unix, and Linux web servers, as well as many popular databases and
browsers. This FootPrints software is installed at your site on your server. An
optional hosting service is available.