Abydos Designer is a process modelling tool that has been specifically designed to integrate with Remedy-based solutions including the Remedy Help Desk and Change Management applications.
Abydos Designer is the only product that dynamically interacts with Remedy ARS to:

a) translate process diagrams into workflow rules in Remedy applications,

b) graphically display existing process logic,

This adds enormous value to Remedy by allowing managers, administrators and end-users to create, view and maintain business process logic from a set of process diagrams. Abydos Designer may be used to support any new or existing Remedy based applications.

Abydos Designer and ITIL

The IT Infrastucture Library (ITIL) processes are now widely accepted as a best-practice framework for managing IT services. Abydos Designer now provides the means to directly translate ITIL processes into a working application and to adapt your processes using a simple graphical environment as your IT services evolve.

Abydos Designer for the Helpdesk

Those customers that already use, or are considering using Remedys Help Desk application can use Abydos Designer to manage process logic. Simply by adding a tab and a table field to the HelpDesk form, processes configured in Abydos Designer can be used to auto-generate tasks relating to helpdesk tickets.

By defining different processes for different categories of problem or incident, you can be sure that the correct set of tasks will always be assigned in the correct order to the relevant work-queue.

For more information on Abydos Designer for the Helpdesk, download this datasheet, or send an email to info@abydos-workflow.com

Abydos Designer for Change Management

If you have installed Remedys Change Management application, then additional menus will automatically appear in Abydos Designer that will allow you to load either:

a) change management templates or

b) individual change requests

In order to run the Abydos Designer software you will need:

Oracle version 8i (or later);
Remedy ARS version 5.01 or later;
Microsoft Visio 2002