Order Management
· Customer Care

· Billing

· Workflow Management

· Carrier-to-Carrier OSS Interconnection

· Agent/Reseller Management

· Trouble Management

Excelerons CommWorx provides a web-based, integrated solution for managing Service Providers operations, including Order Management, Workflow Management, Customer Care and Billing.

CommGate provides an electronic Gateway for Local Service Request (LSR) OSS Integration. CommGate is integrated into CommWorx for seamless order management or can be integrated into your existing systems.

CommWorxs modular architecture provides for a high degree of scalability and flexibility. Equally important, the CommWorx solution is highly adaptable and is built to support tomorrows skyrocketing order volumes, customer churn rates, and an increasingly complex range of service and activity types. The CommWorx solution is designed to put you in control of your increasingly complex business.

CommWorxs centerpiece is a powerful workflow engine that allows you to seamlessly deploy a Local Service management system to manage, track and process orders, as well as customer and partner relationships.