SmartTracker is a user-friendly, general purpose tool for tracking and monitoring workflow. The items which can be tracked include defects in your products , bugs in your software, complaints related to your service, non-conformance to your quality process and change requests for your processes. As you know already, Change is the only constant thing. Smart tracker helps you and your organization to manage changes effectively.
A built in Project Wizard to create projects for all SmartWorks plugins
Easy customization of user interface
Allows all the entities/processes to be tracked from start to finish
Users involved in process flow are notified through e-mails. Configurable e-mail notification
Strong and flexible query; Query strings with AND OR NOT operators is possible
Process of responding to requests is made faster by auto assign solver verifier feature
File attachment feature to elaborate a report/problem