The IVR is a critical application that acts as a front door to the company. The IVR is often the first point of contact a customer has with an organisation and should always be designed with customers in mind. The Altitude IVR delivers distinct advantages to both the customer and the contact centre.

Altitude IVR allows customers to feel that they are in control of the interaction and simulates the nature of a spoken conversation when obtaining and giving information to a customer.

The Altitude IVR extends service to 24 hours a day, seven days a week. It maximises staff productivity, frees human agents, and enables customers to serve themselves using voice menus, speech recognition and touch-tone phone controls.

The Altitude IVR is fully integrated with Altitude Voice, a voice management application that provides intelligent handling of inbound and outbound calls, enabling customers to seamlessly move from self-service to assisted service on the phone.

The Altitude IVR also supports outbound functionality allowing companies to create a low cost, high touch channel and to provide the customer with valuable information.