Scripts help agents to be more productive and customer oriented, providing the relevant information to the customer, which greatly improves the consistency of the interaction.

Altitude Script Developer is an industry unique language and development environment specialised for contact centres. The Altitude Scripting language associated with Altitude Script Developer allows the design, control, and execution of the most critical customer interaction modules in the contact centre, namely the Voice Portal scripting, the interaction routing, the agent desktop GUI, and agent dialog scripts.

The Altitude Script Developer enables companies to define each step of the call interaction flow and clearly presents the relevant data to the agent. The Altitude Script Developer is designed for both non-technical and advanced users. New users can take advantage of pull-down menus, on-screen buttons, pop-up windows, inheritance mechanisms, and fill-in-the-blank parameters. Advanced users can leverage functionality, such as subroutines, functions, and event handling and sophisticated data structures.
Scripts guide agents through dialogs with customers, while managing contacts, controlling interactions, and updating databases. Scripts can also interface with external Windows libraries and applications.

The graphical editor simplifies the development of scripts and, at the same time, uses the functionality of Altitude uCI. The developer builds scripts by visually placing graphical elements, selecting items from menus, and filling in dialog boxes. Altitude Script Developer contains the functionality to develop comprehensive campaign scripts that effectively handle inbound and outbound interactions and provide agents with the appropriate information.