Help Desks, call centers, and technical support departments will find that BridgeTrak for Windows offers a variety of issue management/resolutions features for both users and managers.

BridgeTrak for Windows Offers...
help desks, call centers, IT departments, and technical support personnel the means to effectively manage problems and eliminate communication bottlenecks. BridgeTrak help desk software has a familiar windows interface that is intuitive and user friendly. Managers and business owners will appreciate this softwares outstanding feature to price ratio and its effectiveness on helping you achieve your business goals.
User Friendly Software Features Include...

Easy Issue Entry - Intelligent Dropdowns menus speed data entry for help desk agents. Customizable screens offer quick navigation.
Organized Issue Display - Customizable Hotlist displays issues you want to see. View assigned calls by fields you define.
More Organization Options - View important issues at all times with the Status Bar. File Attachments keep files attached to issues for easy retrieval.
Issue Resolution Tools - Knowledge base stores known problems and resolutions. Query through data to get to information fast.
Asset Loan - Track loaned equipment (laptops, projectors, books, etc...) for availability, inventory, etc.
Bug / Defect Tracking - Developers! Track code during software development/maintenance with Visual Source Safe® Interface.
Attain Management Objectives With...

Reporting Tools - Over 40 standard reports help you summarize, analyze, and classify issue information or create your own customized report.
Issue Management - Create an unlimited number of database queries to view related issues. View issues by any tracking field ..Customer, Priority, Status, Assigned To, etc. psdk03
Workload Tracking - Performance Advisor lets managers view trends in their support operations, monitor workloads, or be alerted with potential problems.
Employee Resources - New training module tracks internal employee training and certification.
Project Organizer - Plan and track target dates, organize issues by project.
Product Manager - Track information about products sold, model and version numbers, release dates, track support contracts by date, issue or expiration, automatically create release notes.
Asset Manager - Enter and track assets, and track assets to issues.
Knowledge Collection - Dont lose important info when an experienced employee leaves...gather it in the knowledge base!