Quality monitoring and recording software suite for call center event recording, data reporting and analysis, Voice Activated Screen Capture, Record on Demand and e-Learning management. DCR delivers recording solutions for customer experience management for all size call centers in all industries.

The C.E.M.S Suite offers a complete quality monitoring and performance evaluation system without the need for expensive CTI infrastructures or proprietary components. C.E.M.S is fully scalable for centers with 1 to 1000 agents in single or multi-site locations. Since C.E.M.S. is familiar operating environment. All systems include 1 full year of support, maintenance and periodic software upgrades at no additional cost which is a unheard of in the industry.