The Caliburn Call Center is a Lotus Notes/Domino based system which provides a consolidated place to get all information related to a call, including: who’s assisted the customer, resolution actions taken, and the number of hours dedicated to the problem in both business and real time. The system also facilitates quick resolutions by offering a knowledge base which automatically searches the system for similar calls as you enter new ones, and pre-defined solutions for resolving common calls.
In addition, the system can automatically send and tally follow-up surveys and generate reports. All this information and more can be easily accessed and utilized by your staff providing them with a complete audit of every situation. And, it enables small and large departments alike to easily communicate with each other without ever doing more than logging and updating calls. Plus, the Caliburn Call Center’s user-friendly interface and speed makes transitioning to this software simple.