Call Center Designer is the staffing, prediction, modeling, and analysis tool for your inbound call center ... period. Call Center Designer was created to solve the unique problems of staffing and managing an inbound call center.

What will happen if our call volumes increase by 10%?

What would happen to our queue length with two less agents

How will a raise in our service level affect our profits?

How many callers will get a busy with different trunking levels?


You enter your call center volumes, costs, and service level goals, either manually or by Pasting in the data from ACD reports and spreadsheets -- Call Center Designer tells you how well your call center is doing and how well it can do by week, day, hour, and minute.