callLAB is a PC-based call center planning tool, employing call-by-call simulation technology to determine the impact of todays advanced ACDs, network routing and IVRs on multi-sited, multi-skilled, and/or multi-tasked call centers.

callLAB allows you to try out your call center plans before you commit money, resources, and careers to specific strategies. In short, callLAB is a what iffer for call centers.