EnsemblePro is a complete contact center solution that enables you to reap the benefits of a unified platform - while protecting and maximizing your current technology investments. It has been architected from the ground up to incorporate the functionality required by multimedia contact centers - including ACD, predictive dialing, IVR, email, Web chat and collaboration, universal queuing, recording and reporting - while also offering the ability to connect with, and add value to, existing contact center point solutions.

EnsemblePro provides countless ways to generate increased revenues for your business. For example, EnsemblePro can provide your contact center agents with real-time information on customer history and preferences, increasing up-sell and cross-sell opportunities. EnsemblePro provides the ability to:

Recapture customers abandoned in queue
Prioritize and route premium customers accordingly
Initiate outbound voice and email campaigns for lead-generation
Increase online browse-to-buy ratio by utilizing advanced Web tools