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Home > Customer Relationship Management CRM > Call Center > FocalPoint > Download

• FocalPoint Download

Please use the FocalPoint link listed below.

The FocalPoint link will start or launch the vendor software form.

• FocalPoint Download

Software Description

FocalPoint integrates with your phone system, pulling workgroup statistics as COM objects and pushes them to a web server.

Call center supervisor can connect to the web server and administer the workgroups, alerts and custom messages. The FocalPoint client then runs on the call center agents’ desktops, dockable at the top or bottom of the PC’s... [more]