N-Focus Call Management System
If you think all reporting packages cost a fortune or require expensive add-ons, we’ve got news for you.

N-Focus provides powerful reporting capabilities at prices that won’t bust your budget. In fact, the package price starts well under $10,000.

The N-Focus Advantage

N-Focus acts as a “skeleton key” that unlocks the data harvesting and reporting capabilities of your ACD*. And best of all, you won’t be broad sided by an endless list of expensive “extras” that will cause the ending price to spiral out of reach.

Customized Reporting

It’s not sales hype. When we say, “customized”, we meant it. Other CRM products may automatically default to a set template that’s inflexible. With N-focus, you define the parameters, eliminating a lot of wasted effort.

Streams of information can be distributed in a number of methods: to web pages for unlimited viewings, to desktops, email, large monitor, wallboard, or to other applications or databases. Information can also be password-protected and viewed remotely through a web browser.

Deliver Adequate, Timely, and Cost-Effective Customer Service

The power of real-time and historical reporting allows managers to take full advantage of the data available from their ACD. N-Focus makes it possible to...

Get the right information to the right people, at the right time
Provide daily summaries to all managers desktops
Monitor agents performance from any desktop
Improve contact center performance
Immediately boost customer service
View all stat from a user-friendly, graphical user interface (GUI) - an easy-to-see, easy-to-use way to analyze data and make adjustments on the fly.
View real-time performance indicators to instantly respond to changing conditions.
Create historical reports that provide insight into long-term trends.
Increasing productivity and profitability
Store historical data
Set up printed reports to be generated automatically