Personal Call Center Application which enables you to Write Professional Customer Support Business Scripts (Telephony Support).

With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email (Internet) manipulation. You can connect to the Internet, download and read aloud emails, send auto reply emails or simply use the Call Center as a Caller ID Answering Machine. Dialgo works over regular wave device modems like US Robotics 56K Message Modem.
With its twenty plus script items, Dialgo makes it possible to develop solid and reliable Personal Telephony Call Center Scripts with Fully Integrated Speech Recognition and Speech Synthesis under Microsoft SAPI5.1 Engines. Please look further into this documentation on how to write a simple telephony script for Dialgo.

The major scriptable items are Caller ID Extraction, Digit Monitoring, Wave Playback, Wave Recording, Speech Recognition and Speech Synthesis. See picture below.

Use Activity Report to understand all telephony activities for every session enabled. Works on all Industry Standard Voice Modems. Full TAPI Source Code is available.