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   Home > Customer Relationship Management CRM > Call Center > Quancept Telephony System
  Quancept Telephony System  
 
 
Quancept Telephony System Description

Increase the productivity of computer assisted telephone interviewing with QTS. Whether you choose automatic or predictive dialing of telephone numbers, each interviewer speaks to many more respondents per hour and avoids the boring tedium of dialing and listening to busy signals. You can also make digital audio recordings of verbatim responses, and integrate randomized or rotated sound recordings of concepts, adverts or music into your interviewing script.

Companies interviewing with QTS have reported productivity gains of up to 80%, depending on the length of interview and type of study. Typically, productivity gains are around 40%.

QTS customers also report important quality improvements with the record and play functions - they help eliminate interviewer bias and coders have better quality information.

 
 
 
  


 
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