Siebel Service Analytics 7.5 provides detailed insight into the effectiveness of a service organization through role based analyses for service executives, managers and service representatives.

Siebel Service Analytics 7.5 provides contact center managers with real-time visibility into call statistics, employee performance and key operational metrics to help improve effectiveness while reducing overall service cost.

Siebel Service Analytics 7.5 includes detailed analyses of email interactions with customers and provides dynamic reports such as number of emails by owner or status and trend analysis allowing managers to determine staffing levels and improve the efficiency of the contact center.

Siebel Service Analytics 7.5 provides improved analytics capability across all field service operations including contracts and parts management, travel cost and variance analyses as well as schedule adherence and activity analyses to improve the effectiveness of field based service organizations.