SimACD is a new and exciting add-on module to Call Center Designer; from Portage Communications. You can now test and try out different numbers of agents and trunks in a computer simulated automatic call distributor (ACD) before actually implementing them in your call center.

Enter or download expected call volumes with the number of agents and trunks you plan on using for each time period in your workday, along with the abandon and re-try behavior of your callers, and the ring delay and overflow characteristics of your ACD.

Watch SimACD perform minute-to-minute, call-by-call simulations for each day in your call centers work week.
Observe the results of calls arriving, being handled or queued, given busies, abandoning, re-trying, and overflowing.
The resulting performance statistics are computed and graphed.
Re-run simulations with different agents and trunks until you are satisfied.