TOPCALLs CTI solutions provide companies with state-of-the-art communication terminals. CTI Solutions for the Office or the Call center make it possible for all incoming calls to be better managed, processed, monitored and tracked.

Functions like automated computer dial out, pop-up caller ID and call monitoring are just a few of the features that make it easy for telephone-intensive users to process all incoming and outgoing calls. Other integrated CTI functions include: automatic redialling on a busy signal, call transfer via drag and drop, assigned time-to-call intervals, call scheduling and attached purpose of the call notes. CT integration is available for Lotus Notes, Microsoft Exchange and SAP. Additional integration with ERP and CRM applications and databases is also made possible through TOPCALLs Consulting Services.