Veritape CallCentre
Digital Voice Recording and Management

Veritape CallCentre is a revolutionary approach to call recording and management. It is the first system to offer an integrated solution for analogue, digital and VoIP (Voice over IP) calls, and all for around half of the cost of typical hardware-based systems.

Outstanding flexibility and value
Our distributed software-based solution allows calls to be recorded, compressed and then centralised through your existing data network. By utilising your existing infrastructure Veritape can dramatically reduce both the cost and time for installation and provide increased flexibility, functionality and integration.

Exceptional recording quality
Veritape CallCentre uses digital technology to record and compress the call. Prior to processing the call the system checks and equalises the recording levels to ensure exceptional call quality.

100% compatible with your existing systems
Veritape CallCentre works with any PBX, ACD or Predictive Dialler. All the data is stored in industry-standard database formats so you can integrate the call information into your existing management systems and reports.

User-driven, automatic and selective recording
Veritape CallCentre comes with a choice of User-driven, Selective or Automatic recording as standard. Selective recording allows you to record calls based on time, Agent, extension, caller ID (CLI* and DDI*) etc. For Automatic and Selective recording there is no Agent interaction required.

Fast and easy call retrieval and playback
Veritape CallCentre can store both call and user information with the recording to ensure that retrieving the call that you want is as simple as possible. The Manager module of Veritape CallCentre allows you to search for calls using any of the stored fields, such as DDI*, CallerID*, Customer Reference, Case ID, Date/Time, Agent etc. Once the search is complete simply press ‘Play’ and the call is retrieved and played instantly.