Autonomy Answer is an APPOL (Applications Operating Layer), ie a Customer Relations Management interface onto Autonomys technology.

Autonomy has produced Autonomy Answer to automate the process of responding to customer queries. Autonomy Answer is an e-mail management system that automatically responds to common e-mail enquiries, allowing experts or help desk staff to focus on those questions requiring a manually generated response. The system is self-reinforcing, ensuring the knowledge base is continually updated with new responses from the experts. The system learns from each new response provided by the expert or help desk resource.

Using Autonomys advanced pattern-matching technology, Autonomy Answer understands any piece of digital information, including e-mails. The fact that it analyses context rather than keywords makes it a powerful and precise tool for matching natural language queries with questions it already has knowledge of, to present a set of potential answers, or a further set of questions.