Sales and Marketing deliver customers to your business — but your Customer Support department helps keep them loyal to your company. SalesLogix offers the leading support solution that rewards customers with efficient and effective service — and rewards your company with their continuing business.

Help Customers Help Themselves
Reduce costs by empowering customers to find the solutions they need online — at their convenience. The powerful web knowledge base in SalesLogix puts the same intelligence used by your support team on your website — along with a search engine that simplifies the self-service experience with automatic FAQ and keyword highlighting.

Plus, with SalesLogix WebTicket, customers and employees around the world can submit new tickets, attach related files, and update changes to existing tickets via the web.

Streamline Support Center Activities
With advanced problem tracking and resolution tools in SalesLogix, you can manage call and defect tracking, service contract renewals, and return material authorizations (RMAs). Better yet, the power of SalesLogix Support can be further enhanced with Integrated Service Alerts, a version of SalesLogix KnowledgeSync. This powerful solution generates rules-based alerts you and your team can receive via phone, e-mail, or pager when the situation demands.

SALESLOGIX SUPPORT TOP FEATURESAccount and contact information:
Support ticket management
Defect tracking
Contract management
Return material authorizations (RMAs)
Standard problems and resolutions
SpeedSearch
Reporting
Knowledge management
Escalation management
Web self-service

Have Critical Information Ready When Customers Call
Your support reps will respond faster, and help reduce support costs, with the powerful SpeedSearch™ knowledge base. SpeedSearch quickly recalls call tickets, defects, and standard problems and resolutions. Or reps can use a full-text search engine or access external files such as manuals, FAQ, and white papers — all to help customers get what they need, when they need it.

Share Information with Your Front-Office Team
SalesLogix Support is a fully-integrated component of the SalesLogix customer relationship management suite. All modules — Sales, Marketing, Support, and Web — share the same customer database to give your entire organization a consistent picture of your customers.

Customize to Meet Specific Business Needs
As your business grows and changes, you can customize SalesLogix Support to meet your business needs. Create or modify tabs, fields, tables, views, scripts, pick lists, reports, and security settings — its up to you.