Solgenia Solgenia CRM can help you create a customer-centric organization that allows you to proactively fulfill customer needs, even before the customer has identified them. By tracking total customer interaction, you will be able to readily identify and resolve potential problems before they arise. Demonstrating such a high level of customer understanding is sure to generate tremendous customer loyalty, which translates into higher profitability.

Be Customer-Centric
Solgenia CRM helps you take swift action by transforming rough customer data into clear, concise profiles. You can improve customer relations by recording in Solgenia CRM all contact with your customers. Complete customer information, from enrollment in pre-sales marketing campaigns to use of post-sales technical support, is only a few keystrokes away. Easy access to this information allows you to provide faster, better service to your customers. Solgenia CRM also is a valuable tool for working more closely with your suppliers, sharing information among your sales team, or collaborating between your sales, marketing and support organizations.

Improve Sales Process
Solgenia CRM Sales offers mid-sized companies excellent management power over sales and business activities. It defines all basic operations, such as calendars, contact management, and sales prospect analysis, and offers a dynamic method for evaluating distribution channels and results sheets.

Thanks to integrated email and workflow charts, it is possible to send out automatic announcements and periodic communications to customer networks, as well as to improve the exchange of information between members of the sales team. It is useful for keeping track of all plans and activities relating to the customer, providing clear advantages in opportunity tracking and customer management.

Sales companies requiring advanced performance will find management questionnaires and class parameters which define an infinite series of useful personal attributes.