In todays global marketplace, companies need to respond quickly and successfully to customer requests in order to stay ahead of the competition.

Striving to meet the needs of manufacturers and distributors and helping them to compete in today’s marketplace, Lilly Software Associates (LSA) offers VISUAL CRM, which integrates all aspects of customer service into one comprehensive tool.

VISUAL CRM offers manufacturers and distributors a user-friendly front office solution which includes a Contact Management foundation module and four other applications covering Sales, Marketing, Service and Call Management.

Designed as a “workbench” for sales, service, and marketing personnel, VISUAL CRM offers users instant access to information concerning vendors, suppliers, quotes, customer issues, open service orders, and more.

It has a similar appearance to and integrates seamlessly with Microsoft Office 2000, allowing users to access calendar and task list information. Throughout the company, employees can now access consistent customer and prospect information allowing users to make knowledgeable decisions and communicate effectively with all the associates in their supply chain.