Customer relationship management is not a one-way street…
With CRM Expresss web-enabled customer service and help desk software your customer is connected!

With CRM Express software YOU CAN…

Achieve a competitive edge by providing superior customer service

Empower customers to answer their own questions

Enhance your customers Internet experience

Build an interactive relationship with your customers

Gain customer loyalty
Using CRM Express software YOUR CUSTOMERS can receive the level of support excellence they expect using:

Automated email request processing
Browser interface to CRM Express
Conventional call center paradigm

Service Request Tracking
The service request is the foundation of all CRM Express activity. A new service request is created for each new job, call, or activity that is undertaken by your customer service desk. Each service request is associated with a specific requester - the request originator.


Knowledge Base Searching

Empower your customers to solve their own problems.
Users often have problems similar in nature to those previously handled by the customer service desk. The CRM Express search capability allows both clients and support reps to refer to all historical service requests or standard solutions via a text-based search